Frequently Asked Questions

The consultation is an opportunity to discuss your reasons for seeking therapy and how the therapist can help. It’s also a chance to get a sense of how the interaction feels. If the conversation feels safe, easy, and comfortable, it’s a positive sign to schedule a first session.

Before your first session, you’ll complete an intake form that covers medical history, family background, and therapy goals. Share only what you’re comfortable with. This information saves time and guides the first session.

Your therapist will review the form beforehand, so you can focus on exploring your concerns, building rapport, and setting a foundation for therapy. The first session is explorative, centered on understanding your needs and history. Expect empathy, curiosity, and reflective questions. There’s no pressure to solve anything immediately; we’ll move at a pace that feels right for you.

Yes, in-person therapy is available, though some therapists may prefer virtual sessions.

Therapy might be a good fit if you feel ready to:

• Open up about your challenges.

• Commit time and effort to self-reflection and growth.

• Face discomfort and work through it with guidance.

• Explore new coping skills, behaviors, and perspectives.

• Prioritize therapy in your schedule.

A good fit means feeling:

• Comfortable and at ease during conversations.

• Understood and supported in addressing your concerns.

• Accepted and cared for, even in moments of vulnerability.

• Confident that the therapist “has your back.”

Individual therapy: $70–$195 per session (based on the therapist).

Couples therapy: $200–$230 per session (based on the therapist).

Clinical supervision/consultation: $0–$195, depending on involvement (free for practicum students).

No. As of June 20, 2024, psychotherapy and counselling services provided by Registered Psychotherapists are HST-exempt when within the scope of practice outlined by the College of Registered Psychotherapists of Ontario (CRPO).

We accept e-transfer and credit card payments.

The frequency of sessions depends on your goals, the urgency of your concerns, and factors like availability and budget. Typically, weekly or biweekly sessions are beneficial early on to maintain momentum and progress. Monthly sessions may slow progress but can work for less urgent needs.

Therapy timelines vary. Research suggests:

• Sessions 1–3: Building rapport and clarifying goals.

• Sessions 4–6: Moving from exploration to action and skill-building.

• Sessions 6+: Notable progress and relief.

Most clients benefit from 12–24 sessions, though individual needs differ.

Complete the contact form on our Contact Page (we’ll reply within 24 hours), or reach out via email or phone.

Cancellations require at least 24 hours’ notice. Late cancellations are charged 50% of the session fee. Missed sessions with no notice are charged the full session fee. 

Yes, but coverage varies. Check if your plan covers Registered Psychotherapists as the provider of psychotherapy. 

We store all personal health information securely using the Jane App, a PHIPA/PIPEDA-compliant platform. Access to data is encrypted, password-protected, and protected by firewalls.

Records are kept for at least 10 years, as required by law, and securely destroyed afterward. For more details, see the JaneApp Privacy and Security Guide.

We adhere to Ontario’s PHIPA and Canada’s PIPEDA regulations.

Confidentiality is essential to therapy. Your personal information will not be shared without your explicit consent, except when required by law, such as:

1. Risk of harm to yourself or others.

2. Suspected child abuse or neglect.

3. Legal subpoenas or investigations.

4. Reporting sexual abuse by a regulated health professional.

5. Regulatory audits by the CRPO.

You can limit or withdraw consent for disclosure at any time.